Widescreen Gaming Forum

I called back today. I got another nice lady, who could not help me. She was able to find out that they do have a DOA swap policy, but only in the first seven days. That should be great, but it's seven days of purchase. Since I purchased them over the Internet, from Canada, it took 11 days for me to get them. So, I'm screwed.

I did ask for a supervisor, but none was available. She said that a supervisor should call me back in 24 hours, maybe 48 hours. We'll see...

At this point, it will be the EECB, and me making a huge splash of this on the front page of the WSGF. And then I will compile the warranty rules of each company. Putting all of that info in one place may be the best thing the WSGF ever does for the community.

225CAD isnt a bad deal for a 1680x1050 monitor, even if it is 19", nice find, but really sucks that they had so many problems when new :/

I have been following you Ibrin on these monitors. Sounded like a good way to go. Till this happened. Iam soo very sorry they are giving you the run around and hope they fix you up right.
Iam now searching and wondering what monitors to get. It sounds best to stay away from Asus as far as monitors go.

I'd say stay away from Asus period. They have been 0 support to me for either my ultras or all my motherboards up to this one. They changed their story and found a new excuse/scapegoat which wasn't them each time I put the thread back in their court.

Yea, I was really excited about the tight dot pitch and the space savings. No I'm really kicking myself in the ass as I could have just used a 20", bought form a US source and saved myself a ton of hassle.

I would gladly help you compile the warranty info. PM me if you do do it.

Oh, I'm doing it. I figure these pieces of information would be needed:

Warranty Duration
Warranty Type and Terms - Advanced Exchange, Return to Depot or OnSite. Who Pays Shipping? Is collateral needed?
Dead Pixel Policy
DOA Policy

I did get a call back from an ASUS supervisor earlier tonight. She offered to set me up for a swap, rather than a repair. That will cut down on the repair time, but I still have to pay shipping.

Let me make this clear... The people at ASUS have been great. It's a shame the company doesn't have policies in place, that allow them to provide level of satisfaction I want and that I feel the people at ASUS want to give.

So, I'm going to get these out this weekend, and get it all squared away soon.

That's good news ... :D

Glad to hear they are helping you out!!!!