Also, I don't know how Europe can have those return policies... you could just buy and return every game and play them all for free. How does that work?
the second one wasn't a movie...
there's no PC game return policy in europe most of the time
except for a handful of shops (not online)
and then it's a case by case basis and of course it depends on the amount of time you kept it, and how you present things too
(for example "I want my money back now bitch!" is probably not the best way to handle things ;) )
Actually most "physical" shops have a very limited PC collection of games due to online shops rising in power...
I just mentioned return policy because that's one of the things from the gamer's bill of rights, which have already been done. And it seems overall very few people really use this possibility when it's present... of course it is yet to be done on a major AAA big hit title...
I think at this point in time if you want to get an illegal version of a game you don't need a shop's services at all, so given that, I see no reason not to accept returns (except if there's a DRM limitation on the matter)
my cousin's girlfriend works in a shop and I sometimes "use her" as feedback to see when a game has problems or not, she knows it quite fast as customers go back to her shop ...
she's very cool and a gamer too,